Refunds & Returns
We are here for you. In the event a product that you ordered arrives damaged or faulty, you are entitled to return the product within 7 days of delivery, and we will provide a replacement product of the same value at free of charge.
Please do not dispose of the product until we have been in contact with you. We may require the product to be returned, unopened and or unused.
Returns will be processed within 5-10 business days upon receipt. If a refund is issued, this will occur against the original debit/credit card used.
We cannot accept returns for products that we believe have been used. In this circumstance the customer will be notified.
What if the fragrance is not for me?
We encourage our Mr Hux customers to purchase our Discovery Set which will assist you with making the right choice of fragrance for a larger purchase. However, if you have a change of mind or the fragrance is different to what you had expected, we accept returns up to 7 days after delivery and provide a full refund on taking receipt of the product in our warehouse. Please note that return postage is at the customers expense and that returned items must be in their original condition, undamaged and unopened. In the event that a returned item does not qualify for a refund, you will be notified by email.
Returns offer, including free 2ml with purchase is not available during promotional periods.